Listing Accuracy Policy

Bokora is committed to ensuring that guests can trust the listings they browse on our platform. We require all hosts and hotels to provide accurate, honest, and up-to-date information about their properties.

All hosts are required to ensure their listings accurately represent:

• The type, size, and layout of the property
• The number of bedrooms, beds, and bathrooms
• All amenities listed as available at the property
• The exact location and neighbourhood of the property
• Photos that genuinely reflect the current state of the property
• Pricing, including all fees (cleaning fee, extra guest fees, etc.)
• House rules and any restrictions on use
• Cancellation policies

All photographs uploaded to a listing must be authentic images of the actual property. The use of stock images, heavily edited photos, or images of a different property is strictly prohibited. Photos must accurately represent the current condition of the property.

Bokora reserves the right to remove any listing where photos are found to be misleading or inaccurate.

Hosts must keep their listings current. If there are any changes to the property — such as renovation works, changes to amenities, or updates to pricing — the listing must be updated promptly. Failure to do so may result in guest complaints, refund requests, or listing removal.

Hosts are responsible for keeping their availability calendar accurate and up to date. Accepting bookings for dates when the property is unavailable is a serious breach of our policies and may result in account suspension.

If you are a guest and believe a listing does not accurately represent the property you stayed at, please report this to Bokora within 24 hours of check-in. We take all reports seriously and will investigate promptly.

Depending on the outcome, we may offer a partial or full refund, assist with alternative accommodation, or take action against the host's account.

All listings submitted to Bokora go through a review process before being approved. Our team checks listings for completeness, accuracy, and compliance with our policies. However, Bokora cannot guarantee the accuracy of every detail in every listing, and hosts remain solely responsible for the content they submit.

Hosts found to have intentionally misrepresented their property may face:

• Removal of the listing from the platform
• Suspension or termination of their Bokora account
• Being required to reimburse affected guests
• Legal action where applicable

To report a listing accuracy issue or for any questions about this policy, please contact us at Hello@bokora.co.uk.