Hotel Terms & Conditions

By listing a hotel or hotel rooms on Bokora, you represent that you own or have authority to manage the property. You agree to provide accurate information about room types, amenities, pricing, and availability. All listings must comply with local regulations and licensing requirements.

You are responsible for managing room availability, pricing, and inventory. You must keep pricing and availability information current. Overbooking is not permitted and may result in account suspension.

Payment for bookings is processed through Bokora. Funds are held until 24 hours after guest check-in, then released to your account minus a 3% Bokora service fee. You must not request additional payments from guests outside the Bokora platform.

You must set a cancellation policy for each room type. The three options are:

Flexible: Guests receive a full refund if they cancel up to 24 hours before check-in. After that, no refund is provided.

Moderate: Guests receive a full refund if they cancel at least 7 days before check-in. Cancellations within 7 days receive 50% refund. After check-in, no refund.

Strict: Guests receive a 50% refund only if they cancel at least 30 days before check-in. Cancellations within 30 days receive no refund.

Hotel cancellations of confirmed bookings must be made only in exceptional circumstances. Repeated or unjustified cancellations may result in account suspension. Guests receive full refunds for hotel cancellations.

You must not discriminate against guests based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics. Violations will result in immediate account suspension.

All hotel listings are reviewed before going live. Bokora may approve, decline, or request modifications. If declined, we provide a reason and allow resubmission after revisions.

You are responsible for reporting any damage caused by guests during their stay. Use our dispute resolution process to request compensation. Bokora facilitates disputes but is not liable for guest actions.

Hotels are solely responsible for declaring and paying any applicable taxes relating to income earned through Bokora. This includes but is not limited to income tax, VAT, and any local or regional levies. Bokora does not provide tax advice and accepts no liability for any tax obligations arising from your use of the platform.

Bokora's liability is limited to the value of affected bookings or relevant transactions. You agree to indemnify Bokora against claims arising from your hotel, conduct, or breach of these terms.

Bokora may suspend or terminate your account if you violate these terms, engage in fraud, discriminate against guests, or pose a risk to the platform or other users.

These Terms are governed by the laws of England and Wales, with disputes subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Hotel Terms, please contact us at Hello@bokora.co.uk.