Hotel Privacy Policy

Bokora connects hotels with guests seeking accommodation. This Hotel Privacy Policy explains how we collect, use, and protect your personal and business data.

Business Information: Hotel name, location, contact details, manager information, and business registration details.

Financial Data: Bank account details for payouts, tax information, and transaction records.

Property Details: Room types, amenities, photos, pricing, and availability calendars.

Booking Data: Guest information, booking history, and payment records.

Communication Data: Messages with guests and support conversations.

We use your information to: process and manage bookings, facilitate payments and payouts, communicate important updates, provide customer support, monitor compliance and prevent fraud, and improve our services.

Your data may be shared with: guests (limited information for booking purposes), payment processors and banks (for financial transactions), legal authorities (when required), and service providers assisting platform operations.

We do not sell your data to third parties for marketing.

We retain your data for the duration of your account plus an additional period for legal compliance and business purposes (typically 6-7 years for financial records).

You have the right to access, correct, and request deletion of your data. Submit requests through your account or contact us directly. We respond within 30 days.

We employ industry-standard encryption and security protocols. We encourage you to maintain secure passwords and protect your account access.

Your data may be processed in multiple jurisdictions. We ensure appropriate protections are in place for all data transfers.

We may update this policy periodically. Significant changes will be communicated via email and through the platform.

For privacy inquiries or to exercise your rights, contact us at Hello@bokora.co.uk.