Guest Booking Terms & Conditions

When you complete a booking through Bokora, you enter into a direct rental agreement with the host or hotel. Bokora acts as an intermediary only and is not a party to the rental agreement. You are responsible for reviewing all property details and house rules before confirming your booking.

Your total bill includes the nightly rate, cleaning fee (if applicable), and a 10% Bokora guest service fee. All charges are displayed before you confirm your booking. Payments are processed securely through Stripe.

Each property has its own cancellation policy. The three options are:

Flexible: You receive a full refund if you cancel up to 24 hours before check-in. After that, no refund is provided.

Moderate: You receive a full refund if you cancel at least 7 days before check-in. Cancellations within 7 days receive 50% refund. After check-in, no refund.

Strict: You receive a 50% refund only if you cancel at least 30 days before check-in. Cancellations within 30 days receive no refund.

If the host cancels, you receive a full refund within 5-10 business days. Review the specific cancellation policy before booking, as refunds depend on when you cancel.

You agree to treat the property with respect, follow house rules, and not exceed the maximum occupancy. You are responsible for any damage you cause during your stay. Hosts may charge you for damages beyond normal wear and tear.

Comply with the agreed check-in and check-out times. Early check-in or late check-out may incur additional charges as determined by the host. Be respectful of neighbors and follow noise restrictions.

If you have a dispute with the host (e.g., missing amenities, property condition), contact Bokora support within 24 hours of check-in. We will investigate and assist in resolving the matter fairly.

You must not use the property for illegal activities, commercial purposes (unless agreed), or parties. Violation may result in immediate eviction and forfeiture of refunds. Bokora reserves the right to take legal action.

After your stay, you may leave a review of the property and host. Reviews must be honest and factual. False or defamatory reviews may result in account suspension.

Bokora is not responsible for: property conditions, host conduct, lost or stolen belongings, or personal injury during your stay. To the maximum extent permitted by law, our liability is limited to your booking amount.

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about your booking or these Guest Terms, please contact us at Hello@bokora.co.uk.