Guest Privacy Policy

Bokora is a hospitality platform connecting guests with hosts and hotels. This Guest Privacy Policy explains how we collect and use your personal data when you search for, book, or stay at a property.

Account Information: Name, email, phone number, and payment card details.

Booking Data: Dates, property selected, number of guests, and special requests.

Communication Data: Messages with hosts/hotels and support conversations.

Usage Data: Pages visited, search history, and device information.

Location Data: IP address and location (with your permission).

We use your information to: process your booking and payment, facilitate communication between you and the host, send booking confirmations and reminders, provide customer support, detect and prevent fraud, and improve the platform experience.

Your data may be shared with: the host or hotel (for booking purposes), payment processors (for secure transactions), customer support services, and legal authorities (when required by law). We do not sell your personal data to third parties for marketing.

The host receives your full name, email, phone number, and any special requests you provide. This information is necessary for them to prepare and welcome you to the property.

We retain your booking data for at least 7 years for legal and financial compliance. You can request deletion of your account data by contacting us, but booking records may be retained as required by law.

You have the right to access, correct, and request deletion of your personal data. Submit requests through your account settings or by contacting us. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie settings in your browser. See our Cookie Policy for details.

We use industry-standard encryption to protect your payment information and personal data. We encourage you to use a strong password and never share your login credentials.

We may send you promotional emails about special offers and new properties. You can opt out anytime through your notification settings or by clicking the unsubscribe link in emails.

We may update this policy. We will notify you of significant changes via email or platform notification.

For privacy concerns or to exercise your rights, contact us at Hello@bokora.co.uk.